Shipping & Return Policy
4TEC Direct is a real AV company in Gretna, Nebraska, with more than 35 years in the business. If something isn't right with your order, call or email us and a person on our team will take care of it.
Home products30-day returns
- Unopened: full refund, no restocking fee
- Opened, like new and complete: 15% restocking fee
- Defective or our mistake: we pay return shipping
- Authorized Sonos and Ring dealer: full manufacturer warranty
Commercial products30 days on unopened stock items
- Unopened stock items: 15% restocking fee
- Dead on arrival: report within 15 days
- Special-order, programmed and licensed items are final sale
- Crestron: 15-day dead-on-arrival warranty only
Which policy applies to my order?
The policy follows the product, not the buyer. Each item is covered by either the Home or the Commercial policy.
- Home products: Ring and Sonos products, and items in our Smart Home, Smart Lighting, Security and Home Automation Kits categories.
- Commercial products: everything else, including audio processing, conferencing, control systems, networked AV, displays and mounts, racks, and cable.
Not sure which applies? Ask us before you order and we'll tell you.
Shipping
When your order ships
- In-stock items usually ship within 1–2 business days of your order.
- Special-order items ship on the lead time shown on the product page or confirmed by email.
- If we can't ship within the time we told you, we'll let you know and you can cancel for a full refund.
- You'll get a tracking number by email as soon as your order ships.
Shipping costs
Shipping is calculated at checkout from the weight of your order and where it's going. Use Estimate Shipping on any product page to see the cost before you buy.
Heavy and oversized items
Racks, large displays and other heavy items ship by freight. We'll contact you to schedule delivery. Residential delivery and liftgate service may add to the freight cost, and we'll confirm that with you before shipping.
If your order arrives damaged
| Home products | Commercial products |
|---|
| Tell us within 5 days of delivery and send photos of the box and item. We'll file the claim with the carrier and send you a replacement. | Inspect freight before signing and note any damage on the delivery receipt. Report damage within 48 hours with photos. Title passes when the order ships (see our Terms of Service), and we'll help you file the carrier claim. |
Home product returns
You have 30 days from delivery to return a Home product.
| Condition | What you get | Return shipping |
|---|
| Unopened, in original packaging | Full refund of the item price | You pay |
| Opened, like new, with all parts, manuals and packaging | Refund minus a 15% restocking fee | You pay |
| Defective, damaged in shipping, or we sent the wrong item | Replacement or full refund, your choice | We pay |
Before you send it back
- Remove Ring devices from your Ring app account.
- Remove Sonos products from your Sonos system and reset them.
- Include every accessory, mounting part and cable that came in the box.
What we can't take back
- Items damaged during installation or by misuse
- Items with a missing or altered serial number
After 30 days
4TEC Direct is an authorized dealer for Sonos and Ring, so the products you buy from us carry the full manufacturer warranty. Problems after the 30-day return window are handled under that warranty, on the terms each manufacturer sets. Call us and we'll help you get the claim started.
Commercial product returns
| Situation | Policy |
|---|
| Unopened stock item, factory seal intact | Returnable within 30 days of delivery, minus a 15% restocking fee. You pay return shipping. |
| Opened, working as designed | Not returnable |
| Dead on arrival | Report within 15 days of delivery. We'll arrange a replacement, repair or credit, and we pay return shipping on confirmed DOA items. |
| Fails after 15 days | Covered by the manufacturer's warranty, which we pass through to you. We'll help with the manufacturer RMA. |
Final sale items
- Special-order and non-stock items
- Items we configured, programmed or customized for you
- Software, licenses and subscriptions
- Cable cut to length and bulk cable from opened spools
- Clearance, open-box and refurbished items
Crestron products
Crestron items all carry a 15-day warranty for dead on arrival only. All items may be repaired or replaced depending on current options and timeline.
Crestron products sold by 4TEC do not include a Crestron manufacturer warranty or Crestron support. See the notice on our home page.
Quoted and project orders
If your order came from a written 4TEC quote or purchase order, any return terms in that quote apply in place of this table.
How to make a return
- Contact us first. Call 402-909-0130 or email sales@4tecdirect.com with your order number, the item, and the reason for the return.
- Get your RMA number. We'll reply within one business day with a Return Authorization (RMA) number and the return address.
- Pack it securely. Use the original packaging when you can and write the RMA number on the outside of the box. Packages without an RMA number may be refused.
- Get your refund. We refund to your original payment method within 5 business days after we receive and inspect the return.
Original shipping charges are non-refundable unless the return is because of our mistake or a defective item. Need a different item instead? The fastest way is to return the original and place a new order, or call us and we'll help.
Last updated October 2026. This policy is part of our Terms of Service. Where the two differ on shipping or returns, this page applies.