Philosophy

4TEC Direct is committed to protecting our users' privacy. This statement is meant to inform our users of how we define, gather and utilize personally identifiable information. 4TEC Direct will take reasonable steps to protect user privacy consistent within the guidelines set forth in this policy and the law.

Shipping Policies

4TEC Direct does our best to process and ship orders as quickly as possible. With that in mind we want our customers to be aware that we process orders several times a day. From here the orders are sent to the manufacturers. Some manufacturer's have processing times as high as 48 hours. If you order overnight shipping this delay from the manufacturer will directly effect the time it takes to receive your order. Thank you for your understanding in this matter.

An adult signature is required when receiving packages. If you fail to be present when the delivery attempts are made and the shipment is returned to sender we will not be responsible for any extra fees it may cost to reship it.

Shipping fees for all DoorKing items are an estimate and the price may vary based on height and weight of an item.

We do not guarantee scheduled deliveries. Once we receive the tracking information the delivery date is estimated, based on the shipping company.

Return Policy

Non-returnable Items:
Due to manufacturer’s and artist’s/designer’s copyrights, recorded media, electronic components, software, game software and hardware, close outs, specials, custom orders, engineered solutions, orders over $1000 are non-returnable. Some consideration may apply for exchanges on a one by one basis, shipping delays from manufacturers, discontinued products, manufacturer no longer in business.


Returnable Items:
If you are dissatisfied with your order for any reason excluding above exceptions, you can return your items within 30 days for a prompt giftcard, refund, or exchange. The original shipping and handling charges are not refundable and a 10% restocking fee will be required for inspection and handling unless the item was not as described or misrepresented in some fashion. All returns must be mailed in a prepaid, insured, traceable method to our address.

The information presented on this website is believed to be correct. However, 4TEC DIRECT recommends that users make their own determination as to the functionality of products in specific applications. 4TEC DIRECT offers the original manufacturer’s warranty for products when available (B-stock, opened, or closeouts/specials may have no or limits beyond normal manufacturer’s offered warranty and will be clearly labeled on the item). 4TEC DIRECT’s obligation is limited, in no event shall 4TEC DIRECT be liable for special or consequential damages. 4TEC DIRECT makes no other warranty, either express or implied, as to any matter whatsoever, including without limitation, the product condition, its merchantability or its fitness for any particular use or purpose.

4TEC DIRECT reserves the right to change product specifications from time to time at 4TEC DIRECT's discretion, without prior notice.

4TEC Direct’s is unique in service as our goal is to make all customers very happy with their shopping experience at 4TEC Direct. We will provide every option to you willingly upon calling customer support with your needs. All service reps are professionally trained to quickly and successfully resolve your needs.

Happy shopping, and enjoy the latest in online convenience of all of your needs for electronics under one roof, yours! Shop at your house.

Personal Information

We ask you for your address, telephone number, e-mail address and other personal information during the registration process. This information is primarily used for our own purposes; however, we reserve the right to share our customer lists with approved companies. This means that you may receive marketing materials from companies that have products you may be interested in.Your e-mail address will not be shared with other companies in any event; however, 4TEC Direct may use e-mail to send you information from us and possibly other companies', including special offers, newsletters, and press releases. You can request to "opt-out" of these e-mail newsletters at any time by following the instructions in the e-mail message.

Transaction Information

When you order from our site, we ask you to complete an order form that requests certain information from you including financial information such as a credit card number and expiration date and general contact details. We use this information to complete the transaction that you have requested, i.e. to deliver information, products or other services that you order and to invoice you. We do not store your credit card information, but we do store your mailing and shipping addresses and other contact information.

Cookies

As a standard practice, 4TEC Direct assigns a unique number to each user for anonymously tracking content preferences and traffic patterns. This number is kept in a file on your computer called a "cookie." This allows you to automatically log in to our site and it allows us to track how visitors use our site, without us really knowing who those visitors are. We analyze this data for trends and statistics, such as which parts of our site users are visiting and how long they spend there, and what items visitors are searching for. We use all this information in order to improve our content, plan future products and measure overall site effectiveness.

You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (However, by not accepting cookies, some of our web pages may not display properly or you may not be able to access certain pages.)

Sharing Information

4TEC Direct discloses aggregated user statistics (for example, 25% of our users are interested in Sports footage, etc) in order to describe our services to prospective partners and other third parties, and for other lawful purposes. We don't tell other companies specific information about any of our users.

Password

Your 4TEC Direct User Account Information is password-protected in order to secure your personal information. We recommend that you do not divulge your password to anyone. 4TEC Direct employees will never ask for passwords in unsolicited phone calls or unsolicited e-mails. Remember to close your browser window and clear your history when you have finished to ensure that others cannot access your personal information if you share a computer with someone else, or if you are using a computer in a public place such as a library or Internet cafe.

Legal Requirements

4TEC Direct may disclose Personal Information if required to do so by law.

All payments are processed by Paypal and require a confirmed address for shipping. Any orders placed without a confirmed address will be refunded after an email that notifies you to confirm your address in Paypal. 4TEC Direct may modify, alter or otherwise update this policy at any time, so we encourage you to review this policy from time to time.