I placed an order after finally getting my tax exempt put into their system. They refunded the order the following day and when I inquired if was the tax that was refunded (as I assumed), I never received a response. When I went to reconcile my credit card, I saw that it was fully refunded. I went to the chat to inquire if the item was out of stock and the response I received was "correct our apologies." Poor communication from this company.